Frequently Asked Questions
Where do we deliver?
We deliver across Europe, North America and Australia.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to assist you before your order is processed.
What should I do if my order is delayed?
If your order is taking longer than expected, please check your tracking information first. If you still need help, contact us with your order number and we’ll look into it for you.
Can I change my delivery address after placing my order?
Please contact us as soon as possible if you need to change your delivery address. We’ll do our best to update it before your order is processed. Once your order has been dispatched, we may not be able to make changes.
Returns & Refunds
Can I return my order?
We accept returns on unused and unopened products within 14 days of delivery. For hygiene purposes, we cannot accept returns of products that have been opened or used.
What if my order arrives damaged or faulty?
Please contact us as soon as possible with your order details and photo of the issue, and we’ll be happy to help.
How do I return an item?
Please contact us before sending your item back. Our team will provide you with return instructions.